Problems logging into your Energy Matters MindBody Online Account
Aug 24, 2022
Note that we currently use Mindbody Online for scheduling all our clinic appointments. Below are some questions and instructions to hopefully get you on your way.
First off - are you trying to log in via the Mindbody Online app on your phone or your computer?
If you are trying to log in via the app on your phone:
- In the app - click on the CONTINUE WITH EMAIL button and enter your INSERTTHEIRMBOEMAILADDRESSHERE email as that is the one we have on file.
- You will either see a screen that says, "HEY, WE FOUND YOUR MINDBODY APP ACCOUNT"
- Don't remember your password? Click the FORGOT PASSWORD link
- Check your email and follow the instructions.
- Once you are logged into the app, go to step 2.2 below.
- or a screen that says, "NEW TO THE APP? LET'S CREATE YOUR LOGIN!"
- You will have to create an account in the app (again you will need to use you INSERTTHEIRMBOEMAILADDRESSHERE
email) - and then you will have to link your app account to Energy Matters.
- Here are instructions to link your newly created Mindbody app account to Energy Matters: https://support.
mindbody.io/s/article/My- passes-are-missing-How-do-I- send-a-verification-email
If you are logging in via your computer:
And have tried to reset your password from this link: https://clients.
To change your password:
- Log in with the temporary password
- Click on PROFILE
- Click EDIT next to PERSONAL on the left
- Update your password
- Click the SAVE button at the bottom of the PERSONAL column
If you continue to have problems or would like us to help guide you in person, please fill out this tech support request form and we will get back to you within 2 business days. The technical support hours are Tue - Sat, 11am to 2pm.
You can also give the front desk a call, M-F between 9am and 3pm and we will be able to help you schedule your appointment or register for classes or a program.
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