Privacy Policy
This Privacy Policy ("Policy") applies to energymattersonline.com, and Energy Matters Acupuncture & Qigong ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include energymattersonline.com. The Company's website is a Health and Wellness site. By using the Company website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
-First and last name
-Mailing address
-Email address
-Phone number
-Protected Health Information (PHI)
If you purchase the Company's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
The Company may also collect anonymous demographic information, which is not unique to you, such as your:
-Age
-Gender
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Company collects and uses your personal information in the following ways:
-to operate and deliver the services you have requested
-to provide you with information, products, or services that you request from us
-to provide you with notices about your account
-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
-to notify you about changes to our energymattersonline.com or any products or services we offer or provide through it
-in any other way we may describe when you provide the information
-for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Tracking User Behavior
The Company may keep track of the websites and pages our users visit within the Company, to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Company's website.
Use of Cookies
The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with the Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:
- SSL Protocol
- We utilize Mindbody Online for the scheduling of our clinical services and retail fulfillment purposes. Mindbody Online is a cloud-based online scheduling platform that adheres to the Health Insurance Portability and Accountability Act (HIPAA) standards, ensuring the security and confidentiality of our clients' information.
- We employ Jotform, an online form builder, to host all forms that request Protected Health Information (PHI). Jotform is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA), ensuring the secure handling and protection of sensitive health information.
- We leverage Google Workspace for our company's email system, various informational documents, and certain forms that do not request Protected Health Information (PHI). Google Workspace adheres to the Health Insurance Portability and Accountability Act (HIPAA) compliance standards, ensuring the secure management of our data and documents.
- We utilize Square for online invoicing and payment processing. Square adheres to the standards set by the Health Insurance Portability and Accountability Act (HIPAA), ensuring the secure handling of sensitive information in our invoicing and payment transactions.
- We utilize Kajabi, an online learning management system (LMS), to host our website and online courses. Please note that Kajabi is not compliant with the Health Insurance Portability and Accountability Act (HIPAA), and as such, we do not collect or store Protected Health Information (PHI) through Kajabi. However, it is important to highlight that Kajabi is compliant with the General Data Protection
- We employ RingCentral, a cloud communication company, for our phone, fax, text, and online video calls. RingCentral maintains compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring the secure handling of communication services involving sensitive information.
- We leverage Zoom, a communications technology company, for our online video calls and live-streaming classes. It is important to note that Zoom complies with the Health Insurance Portability and Accountability Act (HIPAA), ensuring the secure handling of information during our virtual interactions.
- We use Kajabi Payments for online credit card transactions for our livestream, on-demand classes, and 21 Days to Better Health Program. Please be aware that Kajabi Payments is not HIPAA compliant, so we avoid using it for services involving Protected Health Information (PHI) to maintain privacy and security.
- Clients can choose PayPal for payments in our livestream, on-demand classes, and the 21 Days to Better Health Program. Notably, PayPal is not HIPAA compliant, so we avoid using it for processing payments related to services involving Protected Health Information (PHI) to uphold confidentiality and security.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records; and
-Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications Privacy Act;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
-Comply with an existing legal obligation; or
-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
The Company follows the principles of the Children's Online Privacy Protection Act ("COPPA"), the GDPR, and any other local laws pertaining to the collection of children's data. Any accounts or subscriptions created for users known to be children will involve parental notification and/or consent.
The Company collects personally identifiable information from children under the age of 13.
We provide information about our data practices for children on our home page and wherever we knowingly collect personal data from children on our website. If you are under the age of 13, you must ask your parent or guardian for permission to use this website. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Policy. If we discover that we have collected a child's personal data without parental consent, we will delete it as soon as possible, unless we have a legal obligation to keep it. The Company collects this data for the following reason(s): Guardians scheduling appointments for underage children may provide Protected Health Information (PHI) through Jotform, which is safeguarded by HIPAA protections.. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information.
Email Communications
From time to time, the Company may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe link located on the footer of every promotional or marketing email we send. In addition, they may contact us directly via email or phone to unsubscribe.
External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Energy Matters Acupuncture & Qigong, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
Energy Matters Acupuncture & Qigong
4341 Piedmont Ave., Ste 202
Oakland, California 94611
Email Address:
Phone Number:
510-597-9923
Effective as of 1/1/2014